Terms of Use and Privacy Policy

Who we are

Company: Helpdoc cc, hosting and email services offered under Helpdoc Hosting with the website address: www.helpdochosting.co.za.

By using this website and our services you agree to be bound by these Terms of Use and Privacy Policy.

Services provided:

  1. Website building / design
  2. Server hosting
  3. Email facility
  4. Domain registration

TERMS OF USE

Services

  1. Website
    1. Websites are typically built on the WordPress platform or other software platform as required
    2. WordPress themes and plugins are added for increased functionality
    3. We construct your website with media content provided by you such as pictures, videos, PDF documents, etc
    4. The ownership of this media remains with you
    5. Helpdoc cannot be held responsible for any plagiarized media provided by the client
    6. We will not use content from search engines unless it is specified commercial free to use with no attribution.
    7. We may use pictures from commercially available websites that can be used without any royalty or attribution
    8. Your pictures or videos may be edited for aesthetic purposes
    9. We may use YouTube to stream your videos on your website
    10. Website themes are chosen from freely available or paid WordPress themes. These themes are attributed at the footer of the website.
    11. The website is constructed according to what may be best aesthetically and for optimal functionality and navigation.
    12. Website editing may be done by us on the client request
    13. Website editing may be done by the client and Helpdoc is not responsible for any errors or loss of information
    14. Website backups are done by Helpdoc and may be used for site restoration to the best of our ability as may be required
    15. Security protocols/plugins are installed for all websites. These protect against hacking attempts, Helpdoc is not responsible for any hacking that may pass through these. Helpdoc will as above utilise backups to restore the site and work on resolving, removing the “hack”.
  2. Maintenance plan
    1. These services are outlined under the respective feature list on each plan
    2. By continuing to use and pay for services you acknowledge that you have read these plans
  3. Hosting & email
    1. Website and email hosting is provided by Xneelo (www.xneelo.co.za) and as such the client is bound by their terms of use.
    2. The client signs up with Helpdoc and thus deals with a Helpdoc representative on behalf of the client for any and all hosting, email support matters.
    3. Each hosting plan has its features and limitations. These can be viewed on the website helpdoc hosting service plans at the web address: https://helpdochosting.co.za/service-plans/
    4. Xneelo provides a control panel where the clients files and email facility is managed.
    5. Email accounts may be created for the clients as they require. 10 or 5 or 2 email accounts are provided for the client according to chosen service plan.
    6. All email accounts have gig restrictions as per plan.
    7. Helpdoc is not responsible for loss of emails, phishing, and loss of information by utilizing the hosting space and email facilities, functionality provided.
  4. Domain registrations and renewals
    1. A domain registration form is provided requesting required details to register the clients domain
    2. All domains are registered in the clients name and with the clients details.
    3. Domain renewals are done yearly on domain expiry date.
    4. Helpdoc registers the domain required or transfer, with Xneelo. The client is billed for renewal
    5. Domains that are not available, registered by someone else, cannot be registered.
    6. Should a domain lapse renewal and the client wishes to transfer, the client is obligated to pay the renewal fee and any penalties before such transfer

Not allowed

  1. We do not allow the following on websites, hosting server or on email content.
    1. Pornographic material
    2. Child pornography
    3. Violence or any display of violence
    4. Adult content. All content should be for all ages
    5. Sexual content
    6. Hate speech
    7. Racialism in any form
    8. Malicious scripts
    9. Phishing
    10. Cruelty to animals
    11. Illegal content
    12. Illegal substances
    13. Any other banned or content that infringes rights
  2. Abuse of website and hosting resources in any manner
  3. Illegal or against the law behaviour
  4. Spreading viruses or malware

Monthly fee agreements

  1. Hosting and email services are provided according to service plan.
  2. There is no expiration date on the monthly fee, the client has the option to cancel at any time by providing such notice within the current month paid for.
  3. Payments:
    1. Helpdoc bills the client on the 25th of each month or closest month end date.
    2. Invoices are required to be paid within 10 working days.
  4. Domain fees
    1. Domains are registered with Xneelo and added under the respective client.
    2. Helpdoc invoices the client on domain renewal
    3. Domains are renewed annually
    4. A transfer may incur charges in the form of collecting renewal prior to expiration and the domain being renewed on it’s expiry.
    5. All other domains are as per their respective fee at the domain registrar and some may depend on international currency rates, such as .com domains.

Website design fees

  1. Once off design fees are charged according to the service plan chosen
  2. This is selected on Sign Up
  3. Design fees are invoiced for on website completion / approval from client.

Refunds

  1. A 30-day money back guarantee for Website Design is provided from first invoice corresponding to payment received date.
  2. Domains ending in .co.za and all others (.com, org, etc.) that have been registered and paid for are not refundable. The domain belongs to the client who has the option to transfer to another provider for management.

Services terminations

  1. Xneelo may enforce policies and actions with the client should payment be defaulted and for other reasons that are in lines with their termination policies.
  2. Helpdoc is not responsible for loss of files due to services being cancelled, terminated. The client may contact Helpdoc for assistance in file downloads prior to termination.
  3. Should hosting and or domains managed by Xneelo be terminated the client website will cease to function as there is no hosting environment.

PRIVACY POLICY

Information we collect on this website: www.helpdochosting.co.za

Domain registration or transfer form.

  • This data is used only for the purpose of registering or transferring the domain for the client. Data is stored on the website under the Ninja Forms plugin.

Contact form

  • This data is used to collect information on a contact query a client may have. The data is not used for any purpose other than to communicate with the client.

Data exports

  • An excel export for all forms is done monthly and stored by us locally. The form entries may be deleted periodically on the website once we have backed up all data.

Google Site Kit

  • Analytics data of website visitors such as IP addresses and geolocation

POPI Compliance

  • Helpdoc follows protection of personal information and will not use information collected for any other purpose than for services provided.

Information collected on clients website

  • Client may request analytical and data collection on their websites
  • This may be in the form of Google analytics, forms used to capture information such as contact, order forms, etc
  • It is the responsibility of the client for this information collected and to follow the POPI act
  • Helpdoc will provide a standard privacy policy as is provided with WordPress and the client may add or edit as they wish to be displayed on their website.

Media on clients website

  • Media provided by the client is displayed on their website. This media remains the ownership of the client.
  • Helpdoc cannot be held responsible for any plagiarized media provided by the client
  • Media used from a source that requires no attribution and can be used personally or commercially is considered in the public domain and ownership from that source, thus it cannot be claimed to belong to the clients website
  • Media displayed on the clients website can be restricted to be downloaded, however, Helpdoc provides no responsibility on media extraction from a clients website.

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, and if available, also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

LiteSpeed Cache

This site may utilize caching in order to facilitate a faster response time and better user experience. Caching potentially stores a duplicate copy of every web page that is on display on this site. All cache files are temporary, and are never accessed by any third party, except as necessary to obtain technical support from the cache plugin vendor. Cache files expire on a schedule set by the site administrator but may easily be purged by the admin before their natural expiration, if necessary. We may use QUIC. Cloud services to process & cache your data temporarily. Please see https://quic.cloud/privacy-policy/ for more details.