F.A.Q. – Frequently Asked Questions
• Every website needs a name. This is your web address & unique identification
• Domain ends in postfixes assigning it to a country or a category, eg. .co.za is SA, .com is international, .co.uk is UK, .org is non-profit.
• We have to register this name with the respective domain registrar. Domains are renewed every year by paying a renewal fee.
• We register the domain name for you. An application form needs to be completed.
• All domains are registered in the clients name & details
• Legally the name (and website) will belong to you, full ownership as long as you renew.
• Your website & emails require server space, a home for all your files
• When you host a party/event, you need a venue & an address for people to come – this is the same process online. One advantage is that it is a 24-hour venue. 24/7 & 365.
• A secure control panel is provided where you log into your server space
• 10, 5 or 2 custom email accounts are allowed according to your plan – create your own for yourself and your staff if you are a business
• A secure Control Panel is provided, where you log in and create your email accounts. We do not store email passwords ensuring your full privacy.
• We can create email accounts for you and set them up too on your email client or you can do it yourself.
• Global inbox size for all email accounts is 20 gigs
• Yes, you can. Log into your Control Panel and create any email account name
• Examples: info@mywebsitename.co.za, theboss@mywebsite.co.za, admin, contact, etc
• Any name you choose will be @yourwebsitename making it personalized
• We use a web building framework called WordPress
• This framework allows us to build a custom theme and design suited for your needs
• We use your pictures and content that you provide in the website content form
• WordPress also has numerous plugins that extend the functionality of your website. This includes custom forms, social media link up, WhatsApp chat feature, video streaming, product or picture galleries, blog posts and much more.
• Yes, you can, although the online website content form is much easier. It has sections to fill in, example: about, services provided, contact details, socials, etc.
• There is also a file uploader where you can send us your pictures – sometimes emails do not allow big attachments to be sent.
• 5 working days
• Domain registrations, hosting & email facility setup is 1 to 2 days
• Yes, you definitely can.
• We create an editor profile for you where you can:
o Manage your pictures – add, edit, or delete
o Manage your blog posts – add new, edit, respond to comments
o Create pages or posts on new content with pictures, videos, files
o Manage your media library – this is all your pictures, files, videos, etc, even music
o If you have a membership only sign-up site, you can manage your subscribers
- Yes, we use Woo Commerce to create an Online Shop
- Your Products are uploaded for clients to purchase
- You get log in access to manage your shop and we assist as required
- You can choose your payment methods – EFT, Cash or PayFast (You register with them & we integrate the facility)
- All orders placed are emailed to you to process
- Log in to approve an order on payment
- You can choose your delivery method & if to add delivery costs on checkout
- You get an Android App to use on your phone to manage your orders
• We offer graphic design services and can design a logo for you
• A logo – business or personal is a good idea as it creates your own brand
• Logo design is an additional paid service quoted on your requirements
• Yes, you will be.
• We put in a google map of your location which assists in Google searches. Most searches are location based and show relevant search results that are closest to get to.
• Meta tags are added to increase your searchable criteria that Google looks for
• As your website exposure grows your ranking (page 1) on Google searches increases
• Google site kit assists in your search exposure
• Social media marketing drives traffic to your website and business thus increasing your searchability.
• We put in security software & processes to mitigate hacking attempts
o WordFence & Ninja Firewall protects against hacks
o Brute force attack protects against log in hack attempts
o Malware scanners monitor websites for any malicious code or scripts
• BackUp – monthly backups are taken of all websites. This can be used to fully restore a website should it be required.
• Website content – pictures, and text is prevented from being downloaded or copied. This is achieved by disabling the right click function that is used to save.
• Yes, we can build a standard or custom form for you
• This is at no additional cost and is included with website design
• Forms can be for products, enquiries, or contact
• All form entries are emailed to you – when a client completes a form, an email is sent to your email, and you can reply to them or process what is required.
• Your full contact details – emails, contact numbers, will be under your Contact Page with a Google location Map
• A contact form is put on your website, or they can email you directly
• A WhatsApp chat button is put on your website – when a visitor clicks on it, WhatsApp opens, and they chat directly to you without needing to save your number first
• We recommend using WhatsApp business
• All websites are fully mobile compliant – this means a visitor can browse your website, click the chat button, and talk to you directly
• Yes, you can. Videos can be streamed on your website.
• We recommend creating a YouTube channel and stream your videos from YouTube on your Website. This will assist with your exposure.
• We can also upload and play videos directly on your website without using YouTube
• You can also play music on your website by using mp3 files.
• Yes, all websites are fully responsive and can be viewed on smartphones, iPad, iPhone, tablets, laptops, and PC’s.
• This includes forms and maps that adjust per device
• Website pages with content
o About us – all about you / business
o Services & products – that you provide
o Contact – full details & map
o Forms – order, quote, query, etc
• WhatsApp chat feature
• Social media share buttons
• Stream video content
• Fully mobile compliant – responsive to smartphone devices
• Website and content security
• Monthly automated backups of all website files
• Site statistics – Google site kit
• Support is provided for hosting and emails at no extra cost
• Website Support is free and includes website editing
• Website backups and security is implemented by us as part of support, no extra cost.
• Full support via email, telephone or Skype/Zoom is provided for emails & website
• Website editing requests are sent to our support email
• Our WhatsApp support line can be contacted at anytime for live support
PORTFOLIOS: Websites Designed from different industries.
South Coast Solar & Electrical
Topsadora – Your one stop granite & marble supplier
Farewell Tombstones – Making memorable goodbyes
Style Women’s Clinic – Comprehensive Reproductive Health Service
Kiddies Junction – 3 Months to Grade 7
Arlindo’s Fibreglass – Manufacture & Repairs
Specialist Orthodontist Dr.Shivani